# Terms of Service

**Last updated: [Insert Date]**

Welcome to LumiLove. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By placing an order or using our website, you agree to these Terms.

## 1. About Us

LumiLove is operated by **[Mathieu Belot]** (ABN: **

42 396 154 209

**), based in Australia. For any questions, you can contact us at **pixelcozylight.au@gmail.com**.

## 2. Products

We make every effort to accurately display our products, including descriptions, images, and pricing. However, slight variations in colour or appearance may occur due to screen settings or manufacturing batches. Product descriptions are provided in good faith and are not intended to mislead.

All prices listed on our website are in Australian Dollars (AUD) and, where applicable, include GST.

## 3. Orders and Payment

By placing an order, you confirm that all information you provide (shipping address, contact details, payment information) is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled after payment, you will receive a full refund.

Payments are processed securely through our third-party payment providers. We do not store your full payment card details on our servers.

## 4. Shipping and Delivery

- Estimated delivery time is **1 to 3 weeks**, depending on your location and logistics conditions at the time of shipping.
- These are estimates only and are not guaranteed delivery dates. Delays caused by customs, carriers, or circumstances outside our control are not the responsibility of LumiLove.
- You will receive a tracking number via email once your order has shipped.
- It is your responsibility to provide an accurate shipping address. We are not responsible for orders that are delayed or lost due to incorrect address information provided at checkout.

## 5. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms and is available at **[insert link to Refund Policy page]**. Nothing in that policy limits your rights under the Australian Consumer Law.

## 6. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

## 7. Limitation of Liability

To the maximum extent permitted by law, LumiLove's liability for any claim arising from your use of this website or purchase of our products is limited to the amount you paid for the relevant product. This limitation does not apply to any liability that cannot be excluded under the Australian Consumer Law.

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

## 8. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of LumiLove or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.

## 9. Third-Party Suppliers

Some of our products are sourced through third-party suppliers and shipped internationally. While we carefully select our suppliers, LumiLove remains fully responsible for the quality of the products sold and for handling any customer service, returns, or consumer guarantee matters directly.

## 10. Privacy

Your use of our website is also governed by our Privacy Policy, available at **[insert link to Privacy Policy page]**, which explains how we collect, use, and protect your personal information.

## 11. Governing Law

These Terms are governed by the laws of **[Insert State/Territory, e.g. New South Wales]**, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of that state or territory.

## 12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

## 13. Contact Us

If you have any questions about these Terms, please contact us at **[insert contact email]**.