Shipping policy

# Shipping Policy

**Last updated: [Insert Date]**

## Processing Time

Orders are processed within **1–2 business days** of being placed. You will receive a confirmation email once your order has been submitted for fulfilment.

## Delivery Time

We currently ship to **Australia** only.

- **Standard Shipping**: 7 to 21 business days from dispatch, depending on your location and logistics conditions at the time of shipping.
- Shipping is **free** on all orders.

Please note these are estimated timeframes, not guarantees. Delays caused by customs processing, carrier disruptions, extreme weather, or high-demand periods (e.g. holiday seasons) are outside our control and may extend delivery beyond the estimated window.

## Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package in real time.

## Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at **[insert contact email]** and we'll do our best to update it before dispatch.

## Lost or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at **[insert contact email]** with your order number, and we'll investigate with our shipping partner.